- mportant/Meaningful periods
- Summary data
- What looks big, or strange, or not like most other
things - l Don’t assume others are doing their job properly
- l Use multiple tools to look at performance
It is not usually helpful to look at reports summarized over an entire days, or several days. You should be primarily concerned with the peak workload periods – if you can process well there, the rest of the time will run just fine….
Don’t assume that others are doing their jobs, or even that they always know what they are doing – unless you are confident of a persons ability. Even then, they may be overloaded and not have the time do everything you think they are doing. Priorities of work assigned to others changes at the discretion of their management, so unless you work for the same person you can’t always be sure what the priorities are.
Different tools often use a slightly different perspective to look at the same set of data – so seek input from all tools available to you.